Privacy Policy - Membership Card Luxembourg

1. Introduction

LuxTeam Lëtzebuerg respects your privacy and is committed to protecting your personal data. This policy explains how we collect, use and safeguard your information in accordance with the General Data Protection Regulation (GDPR).

2. Data we collect

First and last name
Email address
Phone number (optional)
Date of birth (optional)
Membership card number and transaction history
Preferred language and notification settings

3. How we use your data

To manage your membership and issue your card
To provide discounts at partner locations
To send important service notifications
To improve the platform

4. Sharing with third parties

We do not sell your personal data. We share information with partners only when you use your card at their locations, and only what is required to validate the discount.

5. Your rights

Right to access your data
Right to rectification
Right to erasure ("right to be forgotten")
Right to data portability
Right to object to processing

6. Data retention

We keep your data while you are an active member and for up to 24 months after membership ends, as required by law.

7. Cookies

We use essential cookies for the website to function and optional analytics cookies, for which we ask your consent.

8. Security

We apply technical and organisational measures to protect your data from unauthorised access, loss or alteration.

9. Contact

For questions or to exercise your rights: privacy@luxteam.lu

Last updated: April 2026